We have several computers running Windows 7, MS Office 2016 and the enterprise version of harmon.ie. Every 30-40 minutes Outlook 2016 crushes with error message "Outlook is not responding", most often when you are composing a new message and you press the Send button.
We tried re-installing MS Office 2016, harmon.ie, applying the latest Win 7 and MS Office 2016 updates but still Outlook crushes. If we disable the harmon.ie add-in - all is fine, Outlook works perfectly.
The MS Office build that we use is: 16.0.4390.1000 64-bit Do you have any tips on why this is happening and how we can solve this issue?
P.S. The error in the Win Application log is always the same with event id 1000:
Log Name: Application
Source: Application Error
Date: 13-Jul-16 8:42:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RWT-PWR-L374.rwt.local
Description:
Faulting application name: OUTLOOK.EXE, version: 16.0.4393.1000, time stamp: 0x573b33e3
Faulting module name: ucrtbase.DLL, version: 10.0.10586.9, time stamp: 0x5642c48d
Exception code: 0x40000015
Fault offset: 0x000000000006990f
Faulting process id: 0x1a58
Faulting application start time: 0x01d1dcf63851e66f
Faulting application path: C:\Program Files\Microsoft Office\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\system32\ucrtbase.DLL
Report Id: 42e91501-48f7-11e6-b0eb-5cc5d4caf3ae
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-07-13T12:42:30.000000000Z" />
<EventRecordID>11369</EventRecordID>
<Channel>Application</Channel>
<Computer>RWT-PWR-L374.rwt.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>16.0.4393.1000</Data>
<Data>573b33e3</Data>
<Data>ucrtbase.DLL</Data>
<Data>10.0.10586.9</Data>
<Data>5642c48d</Data>
<Data>40000015</Data>
<Data>000000000006990f</Data>
<Data>1a58</Data>
<Data>01d1dcf63851e66f</Data>
<Data>C:\Program Files\Microsoft Office\Office16\OUTLOOK.EXE</Data>
<Data>C:\WINDOWS\system32\ucrtbase.DLL</Data>
<Data>42e91501-48f7-11e6-b0eb-5cc5d4caf3ae</Data>
</EventData>
</Event>
