harmon.ie not loading on outlook 2016 startup

Question

When I start Outlook the harmon.ie add-in is not deactivated but disabled and if I go to the com-add-ins menu the load behavior is "not loaded". How could I set the load behavior to load on startup?

e.g. I tried these solutions: https://hubone.zendesk.com/hc/en-us/articles/200019219-Things-to-check-if-Harmon-ie-does-not-load-in-Outlook ; https://www.outlook-apps.com/inactive-outlook-add-ins/ ;

But there are no such registry entries for harmon.ie add-in so that I cannot change the specified values.

Please help me.

Thanks, Nicolas

Answer 1

Please make sure to download our latest 5.3.1 version from our web site (https://harmon.ie)

There are few configuration options that may impact plugin availability: • File -> Slow and Disabled plugins • Double check if harmon.ie listed here – if so, select ‘Always load this plugin’. • File -> Options -> Addins -> Manage Disabled Items • If harmon.ie is listed, remove it from disabled item lists and re-enable via ‘Manage COM Addins’. • Check value LoadBehavior=3 under [HKCU\Software\Microsoft\Office\Outlook\Addins\Outlook.Sidebar.AddInShim] • If LoadBehavior is set to different value than 3 - set the value to 3 and restart Outlook. • Also double check LoadBehavior value under [HKLM\Software[Wow6432Node]\Microsoft\Office\Outlook\Addins\Outlook.Sidebar.AddInShim] – the value there must be set to LoadBehavior=3. • Delete user.config from %LOCALAPPDATA%\Microsoft_Corporation\ harmony_Path_n1uz4of1wqm1raru2xbg1ix44vfujobn \15.0.4551.1511 (the path may be different in your environment) • Uninstall harmon.ie and restart Outlook - check under File -> Options -> Addins -> Manage COM Addins if harmon.ie may still be listed there after uninstallation - if so, using "Remove" button in the dialog and re-install harmon.ie. • You may also confirm whether harmon.ie add-in works OK when no other add-ins are enabled- temporarily disable all other add-ins via Tools -> Options -> Add-ins -> Manage COM Addins. • Try adding following registry setting PreferredCLRVersion=v4.0 (sample script included) [HKEY_CURRENT_USER\Software\Mainsoft\Prefs\PreferredCLRVersion] @="v4.0" This configuration option instructs harmon.ie to load .NET framework 4.0 - by default, .NET 2.0 or 3.5 are used. • You may also try running Microsoft Office repair operation - we have seen customer reports that a repair operation may in some scenarios restore plugin availability.

---- Jean

Answer 2

-In order to rule out any plugin conflict would you please check whether any additional plugins are enabled in Outlook - if so, disable (temporarily) all other add-ins except harmon.ie To disable Outlook add-ins • Go under File -> Options -> Add-ins -> Manage COM Add-ins and click Go... • Deselect all add-ins except harmon.ie and click OK.

Restart Outlook - and go back under File -> Options -> Add-ins to verify that harmon.ie is the only add-in listed in the Active application add-ins section.

Then please run the following recovery procedure:

-Please stop Outlook.

-Uninstall harmon.ie from control panel, program feature

-Delete all dirs. C:\Users[user_name]\AppData\Local\Microsoft_Corporation\harmony_Path_pzllr20oqrnqmrstb3lfbn4njpshdzry (path can slightly change)

-Delete C:\Users[user_name]\AppData\Local\Mainsoft and C:\Users[user_name]\AppData\Roaming\Mainsoft

-Register the attached clean_Mainsoft_Reg_New reg file. at ftp://free:[email protected]/Clean%20Mainsoft%20Reg_New.reg.zip (please use this one)

-Register the PreferredCLRversion registry key at ftp://free:[email protected]/PreferredCLRVersion4.0.zip (please use this one)

-Reinstall harmon.ie. Please install our latest 5.3.1 from our web site.

-Start Outlook

Answer 3

Deleting the local user profile on the windows machine eventually solved the issue. After recreating the profile I installed harmon.ie and started outlook. Now it works.