CRM Dynamics Plugin on Update not Working?

Question

I have a CRM Dynamics plugin that fires on an Update of a boolean change, it fails to fire when I select Yes on the Two Option control, Please find my code below and advice where I may be going wrong.

namespace WebCall.Plugin
{
  public class WebCallTrigger : IPlugin
  {
    /// <summary>
    /// Plugin to initiate a web call from CRM using MaruSip API
    /// </summary>
    /// <param name="serviceProvider"></param>
    public void Execute(IServiceProvider serviceProvider)
    {

        IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));

        if (context == null)
        {
            throw new ArgumentNullException("localContext");
        }

        IOrganizationServiceFactory serviceFactory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));

        IOrganizationService service = serviceFactory.CreateOrganizationService(context.InitiatingUserId);

        if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
        {
            //initaialize Entity
            Entity phoneCallEntity = (Entity)context.InputParameters["Target"];

            if (phoneCallEntity.LogicalName != Contact.EntityLogicalName)
                return;

            //ensure that the Plugin fires on a create operaton
            if (context.MessageName == "Update")
            {
                try
                {
                    if (phoneCallEntity.Attributes.Contains("new_dialnumber"))
                        phoneCallEntity["new_dialnumber"] = true;

                    string NumberToCall;                // = phoneCallEntity.Contains("telephone1") ? phoneCallEntity["telephone1"].ToString() : null;

                    if (phoneCallEntity.Contains("telephone1"))
                    {
                        NumberToCall = phoneCallEntity.Attributes["telephone1"].ToString();
                    }

                    else
                    {
                        NumberToCall = phoneCallEntity.Attributes["mobilephone"].ToString();
                    }

                    string ReceiveCallOn = phoneCallEntity.Contains("new_receivecallon") ? phoneCallEntity["new_receivecallon"].ToString() : null;
                    string apiKey = phoneCallEntity.Attributes.Contains("new_apikey") ? phoneCallEntity.Attributes["new_apikey"].ToString() : null;
                    int fId = phoneCallEntity.Attributes.Contains("new_fid") ? (int)phoneCallEntity.Attributes["new_fid"] : 0;

                    //service.Update(phoneCallEntity);

                    //Create a new instance of the WebCallService and call the webcall method
                    WebCallService webCallService = new WebCallService();

                    webCallService.WebCall(NumberToCall, ReceiveCallOn, apiKey, fId);
                }

Just to clearify the control that I want to fire the plugin on update is phoneCallEntity["new_dialnumber"] = false; in the code above. — Papi
What do you mean by it fails to fire? The plugin isn't getting called at all? Or no actions are being taken? — Daryl

Andrew Butenko Andrew Butenko · Accepted Answer · 2015-07-22T18:27:37

In case telephone1 or mobilephone fields were not updated - target you are referring would not contain mentioned fields. My suggestion to get that data from pre-Image. You can check this article - https://deepakexploring.wordpress.com/2011/02/04/preentityimages-and-postentityimages-in-crm-5-0-2011/

CRM Dynamics Plugin on Update not Working?

2 Answers