When I void an envelope through rest api, Docusign notifies the customer for the void. Is there anyway to change this?
Thanks.
0
votes
If this transaction is "remote signing" (i.e: DocuSign sends out the email asking the recipient to sign/etc), then no.
- Luis Scott
Yes it is. Thank you.
- Trying...
FYI: With regards to remote signing, if the recipient has an actual DocuSign account, they can specify their OWN email preferences for notifications (Preferences -> Member Profile -> Manage email Notifications). The sender cannot dictate which emails the recipient would receive for remote signing flows.
- Luis Scott
Yes, I'm aware of that but these are customers that just sign a form, they don't register accounts. Thank you.
- Trying...
2 Answers
1
votes
You could change the recipient from a remote signer to an embedded signer by adding a clientid and then void the envelope. Embedded signers repress all e-mail notifications by default. The following specifies how to create an embedded signer: Link This other post describes how to make sure embedded signing notifications are disabled: Link
