Dynamics CRM v4 monitor mailbox for a queue

Question

Hi I want to set up Microsoft Dynamics CRM to monitor a single mailbox using pop3 and then have any mails in that mailbox added as email activities to a queue in CRM.

I have set up the pop3 mail box and I know that it works.

I have set up the email router with an incoming profile for the mailbox.

I have a queue called "inbound" in CRM and I can see it in the Users and Queues section of the Email router interface. Its inbound profile is set to the correct profile.

I have published the changes but the emails do not make it into the queue.

CRM is definitely accessing the mailbox and downloading the emails... so where are they going?

Answer 1

A couple of things to check. When you open the queue in CRM make sure that the "Incoming Email" option is set to "All e-mail messages", also make sure that the "E-mail access type - incoming:" and "E-mail access type - outgoing" are both set to "Forward Mailbox". Now, go back to your email router configuration screen and make sure you've set up the right forwarding rule with the queue's email.

Do a test and see if both inbound and outbound succeed.