Dynamics CRM 2016 onpre - Incoming Email failure issues

2
votes

Currently using Server-Side Synchronization for process email.

Server profile configured with POP3-SMTP profile type.

for gmail -
incoming: pop.gmail.com , outgoing: smtp.gmail.com
Authenticate for incoming: Credentials Specified by user or queue
Authenticate for outgoing: Credentials Specified in Email Server Profile
Incoming port: 995; SSL-Enabled; Authenticate protocol-Basic
Outgoing port: 587; SSL-Enabled; Authenticate protocol-Basic (test result success)
Outgoing port: 465; SSL-Enabled; Authenticate protocol-Basic (test result failure)

I had Approved the mailbox with system admin role
Specified Credentials for Email Processing in mailbox (email and password)
incoming email: Server-Side Synchronization or Email Router
outgoing email: Server-Side Synchronization or Email Router

Thats all the setting I had done in my dynamics crm 2016 on-premise.
the version of my crm is CRM2016 (8.0.0.1088) (DB 8.0.0.1088)

After approved the mailbox and test & enable mailbox. The result only outgoing is success(with port 587) and incoming is failure. My Gmail is able to receive the outgoing email.

The alert message for incoming failure is An unexpected error occurred while receiving email. Mailbox CRM Admin didn't synchronize. The owner of the associated email server profile gmail server has been notified.

Does anyone know what I missed to config or any solution can solve this problem?

1
emaildynamics-crmdynamics-crm-2016server-side-sync

1 Answers

1
votes

Some things to verify on GMail side in order for it to play nice with CRM:

  • POP has to be enabled

  • Allow Less Secure Apps

  • Unlock Captcha

  • port for pop.gmail.com in CRM mail setup should be 995

  • port for smtp.gmail.com in CRM mail setup should be 587 (you already got this right)