Cannot manage Azure DevOps from Work Account, even I am the organization owner

0
votes

Currently my organization in Azure DevOps contains two users: [email protected] (Personal Account) and [email protected] (Work Account).

[email protected] (Work Account) is the organization owner. When I log into devops with this account, I cannot do anything without avoid the user being switched to the Personal Account automatically.

The personal account does not have permission to manage users nor change and organization settings. So I am kind of stuck.

My end goal is to link this organization to our Azure Ad tennant, that my Work Account is member of.

How can I fix that?

1
azure-devops

1 Answers

0
votes

If you want to use the AAD identity of the same email address to access the organization, you first need to check whether the organization is connected to AAD like this in the Azure Active Directory of the organization settings.

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Secondly, when you log in, please select Work or school account. This happens when you sign in with an email address that's shared by your personal Microsoft account and by your work account or school account.

  • Select Work or school account if you used this identity to create your organization, or if you previously signed in with this identity. Your identity is authenticated by your organization's directory in Azure AD, which controls access to your organization.
  • Select Personal account if you used your Microsoft account with Azure DevOps. Your identity is authenticated by the global directory for Microsoft accounts.

In addition, you can open a private or incognito browsing session and sign in, which can avoid the influence of the identity cached by the browser.

Here is the document about troubleshooting access via Azure AD you can refer to.