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votes

I am using Twilio to communicate with my users via SMS. I have my own web application that reads the incoming Twilio message. I use a web hook for that purpose. I am able to read the incoming message and process it in my web application.

I would like to send out survey questions periodically during the day to the same number. I researched the Studio flow for this purpose. It looks like a good option to write a survey.

I have a doubt though. In twilio console I added my url as a web hook to receive all sms messages. If I build a studio flow then how do I use that. I already have a web hook but I also want to do a survey using the same twilio phone number. Is there a way to do this in Twilio.

What I want to achieve is I receive SMS from a twilio number all through the day using a web hook. Every 2 hours or so I would like to send out a survey question to the same twilio number and process the answer in my end. What is the best approach to do this? I use c# and .net core to write my web app.

Thank you

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1 Answers

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you can do this.

You would use the REST API path of the Studio Trigger widget of your Studio Flow, to kick off this outbound SMS. You can find more details below. The scheduling logic, every 2 hours, would be handled by your application logic.

Trigger a Twilio Studio Flow Execution via the REST API

Execution

We use the REST API trigger for the Appointment Reminder Studio example.