Navigation panel in backoffice is empty

0
votes

Backoffice panel is totally empty with no reason. See the picture below: enter image description here

The funny thing is that backoffice panel does not work only on my machine (locally). Other team members do not encounter this problem, however, we are working on the same project with the same repo. So, I think that the problem sits locally, but I can't imagine where exactly, because all the functionality that do not come out of the box is stored in the remote repo. And if you clean your workspace, update project from remote and perform "ant clena all" and run the server, then for me backoffice panel does not work, but for other team members it works correctly.
Have anyone encountered the same problem?

UPDATED:
This is what I got after first try of resetting configs: enter image description here
and this is the second try:
enter image description here
nothing is changed.

below you can see the stack trace with the warning itself:
enter image description here enter image description here

SOLVED:
The problem was sitting in the database I have used MySQL 5.6 and the other 3 members 8.x, for us Backoffice didn't work -> for others who uses 5.7 or 5.6.45 it works fine. It is a little bit strange and I did not find any information regarding to third party compatibilities on the official sites of hybris. There is only installation recommendation for the MySQL but no version recommendations and which is more stable...

2
hybrisbackoffice
Backoffice template is loaded and stored in browser local storage. Can you try to access it in incognito mode and confirm if you face the issue there as well? – www.hybriscx.com
I have tried that, no, it didn't work - still empty panel. The stack trace is the same as the last picture in the question post. – Maksim

2 Answers

0
votes

Without the error log, it's hard to say what's the root cause. But I must suggest resting all config from Backoffice orchestrator mode.

  1. Press F4 to open Orchestrator mode when you are in the Backoffice
  2. Now click on Hybris log located at the top right corner, you can see Rest Everything option in the dropdown.
  3. Click on Rest Everything and let the system reset all Backoffice config.
  4. Exit Orchestrator mode by again pressing F4
0
votes

That's a tricky one. It could be due to broken configuration template references.

Try following

Option 1 :

  1. Go to admin console -> select all backoffice related extensions and do a system update [TRY IT FIRST]

Option 2 :

  1. Remove HYBIRS_HOME/temp , HYBRIS_HOME/data/media/sys_master/backofficeconfiguration and HYBRIS_HOME/data/backoffice

enter image description here

enter image description here

  1. Run ant clean all followed by a hybris restart.

  2. Go to hac -> select all backoffice related extensions and do a system update

Hopefully that should fix it. Good luck!