403 as HTTP error code when login to DocuSign

Question

I'm using a legacy service integration with DocuSign (through custom X-DocuSign-Authentication header attribute) together with DocuSign SDK and I'm always receiving 403 as a HTTP error code from some of my platforms when trying to login to https://demo.docusign.net/restapi.

Below are some details regarding the response I've got:

response code=403
response headers={X-Cache=[MISS from squid.local], Server=[squid/3.1.23], Connection=[keep-alive], X-Squid-Error=[ERR_ACCESS_DENIED 0], Date=[Mon, 30 Apr 2018 07:21:00 GMT], Via=[1.0 squid.local (squid/3.1.23)], X-Cache-Lookup=[NONE from squid.local:3128], Vary=[Accept-Language], Content-Length=[3245], Mime-Version=[1.0], Content-Language=[en], Content-Type=[text/html]}
- response body=

The same code with exactly the same credentials (Integrator key, user name and password) works perfectly on another platform.

So, I'm wondering what can be the reason?

Can you confirm that the 403 isn't caused by Squid? It's not clear whether the 403 is coming from DocuSign or from your proxy. — Jeff Kyllo
Thank you for your response. Indeed we are using proxy on the that problem platform - I will double check its configuration. — Vadzim Kulinski
Thank you for the hint, indeed the problem was related to proxy (more precisely to the firewall configuration). — Vadzim Kulinski

dosTacosALPastor dosTacosALPastor · Accepted Answer · 2018-05-02T00:28:19

Are you behind a corporate firewall? I too was having the same issue so I added a proxy and the issue was resolved.

            WebProxy webProxy = new WebProxy("http://[IP]:[PORT]", true)
            {
                UseDefaultCredentials = false,
                Credentials = new NetworkCredential("[domain]%5C[userid]", "[password]")
            };

403 as HTTP error code when login to DocuSign

2 Answers