Random login failed error on Docusign

Question

I have integrated a small console application to get the documents attached in a completed envelope and upload them to Sharepoint Document library.

On running the console application , I get the below error on the Login method

AuthenticationApi authApi = new AuthenticationApi();
loginInfo = authApi.Login();)

randomly. I understand this could be a issue with Rate limiting on Docusign Demo Environment.

I wanted to know if there is a way out of this to resolve the issue. I using the Docusign Nuget package to use the API's

        <HTML><HEAD>
        <TITLE>Access Denied</TITLE>
        </HEAD>
        <BODY>
        <FONT face="Helvetica">
        <big><strong></strong></big><BR>
        </FONT>
        <blockquote>
        <TABLE border=0 cellPadding=1 width="80%">
        <TR><TD>
        <FONT face="Helvetica">
        <big>Access Denied (authentication_failed)</big>
        <BR>
        <BR>
        </FONT>
        </TD></TR>
        <TR><TD>
        <FONT face="Helvetica">
        Your credentials could not be authenticated: "Credentials are missing.". You will not be permitted access until your credentials can be verified.
    </FONT>
    </TD></TR>
    <TR><TD>
    <FONT face="Helvetica">
    This is typically caused by an incorrect username and/or password, but could also be caused by network problems.
    </FONT>
    </TD></TR>
    <TR><TD>
    <FONT face="Helvetica" SIZE=2>
    <BR>
    For assistance, contact your network support team.
    </FONT>
    </TD></TR>
    </TABLE>
    </blockquote>
    </FONT>

Can you please check stackoverflow.com/a/45740463/3530898 it has code to call Auth code. Kindly let us know if you are using the same flow. — Amit K Bist
Yes I am using the same code for Login as is available on the SDK and corerecipes.cs, I have rechecked the question posted above and the error is not same. In my case I am getting the html response. I am now checking with my corp firewall team — Abhay Dhar
Although I am using the official SDK which has the class for Authentication . I used fiddler to get the aut/login endpoint request - demo.docusign.net — Abhay Dhar

Ergin Ergin · Accepted Answer · 2017-08-31T21:40:02

The error message you've posted here "Your credentials could not be authenticated: "Credentials are missing.". You will not be permitted access until your credentials can be verified." is not an error message from the DocuSign platform.

I would verify where that error is coming from as it could be client side. If you can't track it down I would start looking at the raw API request your code is sending and verifying the authentication info is going into the request as you expect. You can use a tool like Fiddler to capture and inspect your outgoing requests.

Random login failed error on Docusign

1 Answers