How to correctly utilize Zip Code entity for DialogFlow?

0
votes

I'm currently trying to use the built in entity '@sys.zip-code' from DialogFlow (formerly API.AI) for capturing Zip Codes. However so far it does not seem to recognize any actual zipcodes except those which I explicitly set through training. It also does not recognize the '5 digit' pattern as a possible match if @sys.phone-numbers is used in another intent (ex: 54545 gets recognized as a phone number, rather than a zip).

Should I upload a list of known zipcodes through the training section to get this working? Or is there something I'm missing from the built in functionality? Haven't seen a ton of info online on how to best utilize this entity, so figured I'd ask here before coming up with a custom solution.

Thanks in advance!

1
dialogflow-eszipcode

1 Answers

0
votes

I think the best way to prompt a user when the bot says something like "could I get your name and zip code? ".The intent which i have created contains multiple combinations of “User says”.They are as below

  1. @"@sys.given-name @sys.zip-code"
  2. @"@sys.zip-code @sys.given-name"
  3. @"@sys.given-name"
  4. @"@sys.zip-code" and I also have required Parameters setup to pick these values with prompt messages.

So I have attached a picture for this which i have iterated

enter image description here