DocuSign Salesforce Connect Error: The UserID did not identify a User in the system

0
votes

I'm getting this exact error when attempting to send a Conga merge document via Salesforce Docusign Connect:

Envelope could not be created.

Please contact DocuSign Support. Email to: [email protected].

Error: System.CalloutException: Web service callout failed: WebService returned a SOAP Fault: The UserID did not identify a User in the system. faultcode=soap:Client faultactor=missing in Web.Config

Note: The docusign email is different than the salesforce user's login email. But that shouldn't matter, right?

I have done the following in DocuSign: - DocuSign Connect Configuration has Salesforce active and all checkboxes enabled - DocuSign API Username matches that of the user in salesforce - DocuSign User is a member of DS Admin (and has all API rights checked by default)

And the following in the Docusign Admin (within Salesforce) - The DocuSign account is properly logged in showing the correct credentials - The user is an active user - The user appears, with the correct DocuSign API Username

Thanks for any help.

1
docusignapi

1 Answers

0
votes

You will probably need to debug this like this Salesforce StackExchange article describes to find out exactly the issue, rights, and / or permissions, configuration, etc.

https://salesforce.stackexchange.com/questions/158894/i-have-an-error-webservice-returned-a-soap-fault