docusign - sending an envelope using signing groups custom button

0
votes

From this official docusign support guide, I understood that we don't need to add Email or FirstName or LastName atrributes in CRL call when SigningGroup is used. My custom button url in salesforce is below.

/apex/dsfs__DocuSign_CreateEnvelope?DSEID=0&SourceID=a3G4C000000HE8X&
CRL=SigningGroup~LegalSigner;RoutingOrder~20;Role~Signer5
&OCO=Send

When I try to send a document, I get the following exception:

Error: System.CalloutException: Web service callout failed: WebService returned a SOAP Fault: The email address for the recipient is invalid. The recipient Id follows. faultcode=soap:Client faultactor=https://demo.docusign.net/api/3.0/dsapi.asmx

The error says that the email address is invalid, because I did not pass one in the CRL parameter.

Anyone have an idea on what is wrong with my custom button url?

1
salesforcedocusignapi

1 Answers

0
votes

I talked to docusign professional service team today and guess what? We need to upgrade our docusign installed package version in the org. (upgraded from 6.3 to 6.7.2)

This document from docusign website says

Future updates will be downloaded and installed automatically.

Wondering why it never got upgraded automatically for us. While the error message is so mis-leading, please check your version package number before you start using any new functionality that is released. Lesson Learned.