import tensorflow error - return importlib.import_module(mname)

Question

so, I've installed the GPU version of Tensorflow, CUDA and cuDNN. I believe I have set all this up correctly but when I run 'import tensorflow as tf' I get this error:

>>> import tensorflow as tf
Traceback (most recent call last):
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow_internal.py", line 18, in swig_import_helper
    return importlib.import_module(mname)
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\importlib\__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 978, in _gcd_import
  File "<frozen importlib._bootstrap>", line 961, in _find_and_load
  File "<frozen importlib._bootstrap>", line 950, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 648, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 560, in module_from_spec
  File "<frozen importlib._bootstrap_external>", line 922, in create_module
  File "<frozen importlib._bootstrap>", line 205, in _call_with_frames_removed
ImportError: DLL load failed: The specified module could not be found.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow.py", line 41, in <module>
    from tensorflow.python.pywrap_tensorflow_internal import *
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow_internal.py", line 21, in <module>
    _pywrap_tensorflow_internal = swig_import_helper()
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow_internal.py", line 20, in swig_import_helper
    return importlib.import_module('_pywrap_tensorflow_internal')
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\importlib\__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
ModuleNotFoundError: No module named '_pywrap_tensorflow_internal'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\__init__.py", line 24, in <module>
    from tensorflow.python import *
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\__init__.py", line 49, in <module>
    from tensorflow.python import pywrap_tensorflow
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow.py", line 52, in <module>
    raise ImportError(msg)
ImportError: Traceback (most recent call last):
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow_internal.py", line 18, in swig_import_helper
    return importlib.import_module(mname)
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\importlib\__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "<frozen importlib._bootstrap>", line 978, in _gcd_import
  File "<frozen importlib._bootstrap>", line 961, in _find_and_load
  File "<frozen importlib._bootstrap>", line 950, in _find_and_load_unlocked
  File "<frozen importlib._bootstrap>", line 648, in _load_unlocked
  File "<frozen importlib._bootstrap>", line 560, in module_from_spec
  File "<frozen importlib._bootstrap_external>", line 922, in create_module
  File "<frozen importlib._bootstrap>", line 205, in _call_with_frames_removed
ImportError: DLL load failed: The specified module could not be found.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow.py", line 41, in <module>
    from tensorflow.python.pywrap_tensorflow_internal import *
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow_internal.py", line 21, in <module>
    _pywrap_tensorflow_internal = swig_import_helper()
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\site-packages\tensorflow\python\pywrap_tensorflow_internal.py", line 20, in swig_import_helper
    return importlib.import_module('_pywrap_tensorflow_internal')
  File "C:\Users\John\AppData\Local\Programs\Python\Python36\lib\importlib\__init__.py", line 126, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
ModuleNotFoundError: No module named '_pywrap_tensorflow_internal'


Failed to load the native TensorFlow runtime.

I have tried these steps with no luck. On Windows, running "import tensorflow" generates No module named "_pywrap_tensorflow" error

Any help would be appreciated - I'm new to both Python and to Tensorflow. John

edit: I found a tensorflow self checker and ran it which gives me the following error: https://www.screencast.com/t/cTx8oETtuTe Going to try reinstalling cuDNN now.

John H John H · Accepted Answer · 2017-09-10T23:58:41

After a few hours of trying things, it appears it came down to having the wrong version of cuDNN insatlled. It required cuDNN v6.0 (April 27, 2017), for CUDA 8.0 rather than the cuDNN v7.0.2 (Sept 7, 2017), for CUDA 8.0.

Cheers John

import tensorflow error - return importlib.import_module(mname)

1 Answers