Missing ribbon on custom web resources CRM 2016 issue

7
votes

We have faced with strange behavior in CRM 2016 SP1. When we open some entity with help of full url and then go to custom web resource page (added via sitemap (web resource, url etc.)) our ribbon suddenly disappears. Please, watch GIF below.

enter image description here

Do you have any ideas how to fix it?

UPDATE

The resulted state of introduced GIF is mentioned below:

enter image description here

UPDATE 2

Site Map customized part (SubArea with Id="nav_pipeline"):

<SiteMap IntroducedVersion="7.0.0.0">
  <Area Id="SFA" ResourceId="Area_Sales" DescriptionResourceId="Sales_Description" Icon="/_imgs/sales_24x24.gif" ShowGroups="true" IntroducedVersion="7.0.0.0">
    <Group Id="MyWork" ResourceId="Group_MyWork" DescriptionResourceId="My_Work_Description" ToolTipResourseId="My_Work_ToolTip" IntroducedVersion="7.0.0.0">
      <SubArea Id="nav_dashboards" ResourceId="Homepage_Dashboards" DescriptionResourceId="Dashboards_Description" ToolTipResourseId="Dashboards_ToolTip" Icon="/_imgs/area/18_home.gif" Url="/workplace/home_dashboards.aspx" GetStartedPanePath="Dashboards_Web_User_Visor.html" GetStartedPanePathAdmin="Dashboards_Web_Admin_Visor.html" GetStartedPanePathOutlook="Dashboards_Outlook_User_Visor.html" GetStartedPanePathAdminOutlook="Dashboards_Outlook_Admin_Visor.html" DefaultDashboard="2701de60-8f2a-48a4-8262-4a35ca7441fa" IntroducedVersion="7.0.0.0" />
      <SubArea Id="nav_personalwall" ResourceId="Whats_New_Label" DescriptionResourceId="Whats_New_Description" ToolTipResourseId="Whats_New_ToolTip" Icon="$webresource:msdyn_/Images/Wall_16.png" OutlookShortcutIcon="$webresource:msdyn_/Images/Wall_16.png" AvailableOffline="false" Url="$webresource:msdyn_/PersonalWall.htm?data=HideUserProfile%3D0" GetStartedPanePath="Dashboards_Web_User_Visor.html" GetStartedPanePathAdmin="Dashboards_Web_Admin_Visor.html" GetStartedPanePathOutlook="Dashboards_Outlook_User_Visor.html" GetStartedPanePathAdminOutlook="Dashboards_Outlook_Admin_Visor.html" IntroducedVersion="7.0.0.0">
        <Privilege Entity="post" Privilege="Read" />
      </SubArea>
      <SubArea Id="nav_activities" DescriptionResourceId="Activities_SubArea_Description" ToolTipResourseId="Activities_SubArea_ToolTip" Url="/_root/homepage.aspx?etc=4200" Entity="activitypointer" GetStartedPanePath="Activities_Web_User_Visor.html" GetStartedPanePathAdmin="Activities_Web_Admin_Visor.html" GetStartedPanePathOutlook="Activities_Outlook_User_Visor.html" GetStartedPanePathAdminOutlook="Activities_Outlook_Admin_Visor.html" IntroducedVersion="7.0.0.0" />
      <SubArea Icon="$webresource:msdyn_/Images/likeIcon.png" Id="nav_pipeline" Url="$webresource:msdyn_/FirstRunContent.1033.htm" Description="Pipeline View" Title="Pipeline" AvailableOffline="false" PassParams="false" Client="Web" />
    </Group>
    ...
</Area>
</SiteMap>
2
dynamics-crmribbondynamics-crm-2016
Whats your site map configuration? - James Wood
@JamesWood, Site Map was not changed except of the part with custom web resource (see UPDATE 2) - Ihor

2 Answers

0
votes

May be that understood something in wrong way but check screenshot I took from your example. I'm pretty sure that ribbon is still there:

enter image description here

0
votes

Just wild guess, since this issue should be debugged carefully, but it seems to be you're loading web resource to the wrong target.

Subribbon and content are probably in separate iFrames, and it is hosted in another iFrame where your web resource is loaded by default. To avoid this you will need explicitly load it content's iFrame. Most likely it should be achieved by setting target HTML attribute.