Is there a way to make a Jire email handler ignore the From field in an email and go for a custom tag instead? I know I could work with the API instead but that's in the pipe. this is a temporary solution that will be used until a more robust system is built.
To clarify what we have today:
- Email is sent to inbox, ([email protected])
- Jira picks is up and creates an issue.
- Jira looks at the From field and creates a uses if none exist.
What we're trying to achieve:
- Form is filled out, and an area is chosen (hr, facilities etc.).
- Form is posted to an API that creates an email (basically a no-reply adress over SMTP) and sends it to the appropriate inbox (for example [email protected]).
- Email lands in the inbox and Jira looks in it and creates an issue in project or label 'HR'.
- Jira now looks in the email and finds custom tags named [user] and [user-email] (or something) and creates a user from the tag.
Example email
From: [email protected]
Subject: Some problem
Body: Explanation of problem
Have a good day!
/Mike
[user:"Michael Smith"]
[userEmail:"[email protected]"]
If we were to implement this system now, we would loose the possibility to create new users because all emails would come from the same "no-reply" adress.
I have searched in the Atlassian forums and such, but with no luck. Have not found anything in the official documentation, but I fear that I might be looking in the wrong place.
I hope that I'm being clear, and that someone has any idea if it is possible.
Thank you!
