Allowing the user to record after the <Dial> verb times out

0
votes

If someone calls our Twilio number, I want it to dial our office phone number, and if no one answers, I want the caller to be able to leave a message. I've tried the following Twiml, and although the second sound bite plays, it does not record a message.

<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Play>http://domain.tld/file.wav</Play>
    <Dial timeout="10">+15555555555</Dial>
    <Play>http://domain.tld/pleaseleaveamessage.wav</Play>
    <Record action="/voicemail/" maxLength="30" />
</Response>

I've also tried passing an action to the verb, and then trying the recording the in the action handler, but that also does not work.

Anyone know how to do this?

1
twiliotwilio-twiml

1 Answers

1
votes

Twilio Evangelist here.

So, I actually took a copy of the above and tried it with my own account/numbers/URLs, and everything seemed fine. I would suggest you use your call logs to look into it. If you open up one of your test calls, have a look at the Twilio Request Inspector, this should allow you to see what is going on, or if you are getting any errors.

As I say, it should work fine, and I had the same thing working here.

You may want to contact Twilio support on [email protected].

Good luck!