Issues with Twilio Transcription during recording within a Dial verb

0
votes

I am Raj, an independent Twilio consultant for a customer.

As part of a solution implementation, we have a requirement to support the following - "A Customer makes a call to a Twilio number which forwards the call to a business number and record the conversation".

We have configured the Twilio Number to route the request to our server and we send the following TwiML as a response :

<Response>
<Dial record="true">XXXXXXXXX</Dial>
</Response>

The above works fine for call forward and recording; but it does not seem to transcribe the recording.

If I send the following as a TwiML response; the recording & transcription does not seem to happen either.

<Response>
<Dial>XXXXXXXXXX</Dial>
<Record transcribe="true"/>
</Response>

Is there a limitation in the Dial verb that it can only record, but cannot transcribe?

Regards Raj

1
twilio

1 Answers

0
votes

Twilio Developer Evangelist here.

You are correct. Record is available as a dial verb attribute but transcribe is not.

If you want to transcribe in this scenario you could use a 3rd party transcription service like Rev.