DocuSign SOAP Api exception “This Account lacks sufficient permissions”

Question

I created demo account on docusign demo site some days ago and I have the same problem "This Account lacks sufficient permissions" DocuSign.

Could you guys help me out of this? I really appreciate your help.

Update SOAP trace:

CreateAndSendEnvelope request

<MessageLogTraceRecord>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Header>
<Action s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/addressing/none">http://www.docusign.net/API/3.0/CreateAndSendEnvelope</Action>
</s:Header>
<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<CreateAndSendEnvelope xmlns="http://www.docusign.net/API/3.0">
<Envelope>
<AccountId>5b119284-64fd-4f85-877c-8825b2e73bc1</AccountId>
<Documents>
<Document>
<ID>1</ID>
<Name>a2a7b1a3efd6416ab00742a72cd00b97_DOCUSIGN_DATA.pdf</Name>
<PDFBytes></PDFBytes>
</Document>
</Documents>
<Recipients>
<Recipient>
<ID>1</ID>
<UserName>TEST 1 LAST</UserName>
<Email>[email protected]</Email>
<Type>Signer</Type>
<AccessCode xsi:nil="true"></AccessCode>
<RequireIDLookup>false</RequireIDLookup>
</Recipient>
</Recipients>
<Subject>sign</Subject>
<EmailBlurb></EmailBlurb>
</Envelope>
</CreateAndSendEnvelope>
</s:Body>
</s:Envelope>
</MessageLogTraceRecord>

CreateAndSendEnvelope response

<MessageLogTraceRecord>
<HttpResponse xmlns="http://schemas.microsoft.com/2004/06/ServiceModel/Management/MessageTrace">
<StatusCode>InternalServerError</StatusCode>
<StatusDescription>Internal Server Error</StatusDescription>
<WebHeaders>
<Vary>Accept-Encoding</Vary>
<Strict-Transport-Security>max-age=7776000; includeSubDomains</Strict-Transport-Security>
<Content-Length>1394</Content-Length>
<Cache-Control>private</Cache-Control>
<Content-Type>text/xml; charset=utf-8</Content-Type>
<Date>Wed, 25 Sep 2013 16:03:23 GMT</Date>
</WebHeaders>
</HttpResponse>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:wsa="http://schemas.xmlsoap.org/ws/2004/08/addressing" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
<soap:Header>
<wsa:Action>http://schemas.xmlsoap.org/ws/2004/08/addressing/fault</wsa:Action>
<wsa:MessageID>urn:uuid:e12ae2b6-6328-4b5b-b553-95f422f66454</wsa:MessageID>
<wsa:RelatesTo>urn:uuid:9f37c1cf-d875-4acd-9b88-108e9b11efc2</wsa:RelatesTo>
<wsa:To>http://schemas.xmlsoap.org/ws/2004/08/addressing/role/anonymous</wsa:To>
<wsse:Security>
<wsu:Timestamp wsu:Id="Timestamp-14c52cbb-7b93-4541-9867-c16654c1629b">
<wsu:Created>2013-09-25T16:03:24Z</wsu:Created>
<wsu:Expires>2013-09-25T16:08:24Z</wsu:Expires>
</wsu:Timestamp>
</wsse:Security>
</soap:Header>
<soap:Body>
<soap:Fault>
<faultcode xmlns="">soap:Client</faultcode>
<faultstring xmlns="">This Account lacks sufficient permissions. </faultstring>
<faultactor xmlns="">missing in Web.Config</faultactor>
<detail xmlns="">
<ErrorCode xmlns="missing in Web.Config">111</ErrorCode>
<ErrorReason xmlns="missing in Web.Config">This Account lacks sufficient permissions.</ErrorReason>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
</MessageLogTraceRecord>

What api call are you trying to make when you receive this error message? Show any relevant code you may have... — Ergin
@Ergin: I call CreateAndSendEnvelope api. I can't post bunch of my code here, so I'll tel you the flow: there are a lot of documents on our site that need customer to sign, so we send out the document to the customer need to sign and get that signed document back on our system. I use RequestStatus and RequestPDF to check and get document. My account info, username: [email protected], and account id: 5b119284-64fd-4f85-877c-8825b2e73bc1 — user2805960
Usually when we see this error it's because Embedding functionality is not enabled on a given account, however your account has it enabled so this must be something else. You're getting the error on the CreateAndSendEnvelope call right? What are doing special in there? Any unique recipients or tabs or anything? Or any advanced features you are trying to utilize in the call? — Ergin

Ergin Ergin · Accepted Answer · 2013-09-25T20:17:12

This means that you are trying to use a feature or setting that is not enabled on your demo account. By default DocuSign enables all features on demo accounts so I'm not sure how your account got into a weird, semi-activated state.

In most situations this needs to be fixed by DocuSign on their side by someone going into your account and enabling a feature or setting.

I've gone through your account and enabled some things that should have been turned on, please try again.

DocuSign SOAP Api exception “This Account lacks sufficient permissions”

1 Answers