Use incoming caller ID on Twilio to make outgoing call

2
votes

I'm wondering if the following is possible:

Caller rings Twilio number which gets answered and then automated message is played. Caller is placed in a queue In parallel to this, our system dials a number (using the rest API) showing the caller id of the incoming call, plays a gather to verify the user wants to pick up, and then connects the call.

I know that the easiest way to achieve something similar to this is to redirect the incoming call with a Dial verb, but for reasons that aren't really relevant to the question that isn't possible.

1
twilio

1 Answers

1
votes

Twilio evangelist here.

Yes, this is possible, with the caveat that the initial callers phone number must be previously verified with Twilio. See this topic in the help center:

http://www.twilio.com/help/faq/voice/can-i-use-a-non-twilio-number-as-the-caller-id-for-outgoing-calls

Hope that helps.

Devin