Word cannot save document in WebDAV

Question

I am working on WebDAV implementation in our system. Now I am facing with the following problem.

When I am opening the document that placed in one of the subfolders, after editing it I cannot save it. I am getting error: Word didn't saved document.

Despite this , the document that is placed in the root folder could be opened and edited. I understand that the question is very specific , and I will get a lot of "thumb down" but I am fighting with it almost 3 days , and yet doesn't have any point to start.

Maybe one of you has also faced and struggled with the problem.

The Office Client is Office 2007 , the OS is Windows Wista / 7. Office 2010 doesn't have this problem. I can edit and save the document from any depth.

The trace of requests: This is Trace when word is saving the document.

11/12/2011 11:52:52 : context type:PROPFIND
11/12/2011 11:52:52 : context type:PROPFIND
11/12/2011 11:52:52 : context type:LOCK
11/12/2011 11:52:52 : context type:GET
11/12/2011 11:52:53 : context type:HEAD
11/12/2011 11:53:02 : context type:PROPFIND
11/12/2011 11:53:03 : context type:HEAD
11/12/2011 11:53:03 : context type:PUT
11/12/2011 11:53:03 : context type:PROPPATCH
11/12/2011 11:53:03 : context type:HEAD
11/12/2011 11:53:08 : context type:UNLOCK
==============================================
This is the trace of requests when word is not saving the document.

11/12/2011 11:54:16 : context type:PROPFIND
11/12/2011 11:54:17 : context type:PROPFIND
11/12/2011 11:54:17 : context type:LOCK
11/12/2011 11:54:19 : context type:LOCK
11/12/2011 11:54:19 : context type:GET
11/12/2011 11:54:19 : context type:HEAD
11/12/2011 11:54:24 : context type:PROPFIND
11/12/2011 11:54:25 : context type:PROPFIND
11/12/2011 11:54:25 : context type:LOCK

The Lock request is sent couple times for a some reason. Anyone have an idea why this can happens ?

It would be helpful if you attached HTTP traces for both cases. — Julian Reschke
Julian Hi , I've added the traces , I can see that at the beginning , when word opening the file from subfolder , when sending the first lock , instead of sending GET , it sends another LOCK. Do you know what can be the reason ? — user964124
Probably because the response to the first LOCK wasn't as expected. You'll need to look at the header fields, the status codes, and the payload as well. — Julian Reschke

user964124 user964124 · Accepted Answer · 2011-12-12T16:02:06

Ok , I've found the answer. Maybe this will be helpful for someone.

The problem was in Lock request. Since our system working with RTL characters set (Hebrew/Arabic) , the exact problem was in Url Decoding , the actual Physical path to file was corrupted and required some fix, so the lock request seems to be accomplished well but according to our implementation despite this , lock returned OK.

Regards, Antony Hopkins

Word cannot save document in WebDAV

1 Answers