CrmException: The given key was not present in the dictionary. when opening an existing opportunity

Question

As the title says we're now getting a "CrmException: The given key was not present in the dictionary." error when trying to open an existing opportunity.

This appears to only affect some records as we can still open others. My gut reaction is that one of the picklist values somehow got removed from the system but no way to tell curently.

I guess my question is really, how do I turn this generic error message into something useful to fix the error?

Here's the stack trace in the CRM Trace logs

[2011-12-05 17:00:33.848] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   26 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error | ExceptionConverter.ConvertMessageAndErrorCode
at ExceptionConverter.ConvertMessageAndErrorCode(Exception exception, Int32& errorCode)
at ExceptionConverter.ToSingleFaultOther(Exception exception)
at ExceptionConverter.ToSingleFaultUntyped(Exception exception)
at ExceptionConverter.ConvertToFault(Exception exception)
at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException)
at FaultHelper.ConvertToFault(Exception exception)
at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError)
at MainApplication.Application_Error(Object sender, EventArgs eventArguments)
at EventHandler.Invoke(Object sender, EventArgs e)
at HttpApplication.RaiseOnError()
at ApplicationStepManager.ResumeSteps(Exception error)
at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)
>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B89073F3: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: The given key was not present in the dictionary.
>       at            Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()

at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute() at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String[] columns, Guid auditingTransactionId) at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String columnSet, Guid auditingTransactionId) at Microsoft.Crm.Application.Platform.EntityProxy.Retrieve(String columnSet) at Microsoft.Crm.Application.Forms.AppForm.FormLoadEvent() at Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) at Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, FormDescriptor fd) at Microsoft.Crm.Application.Components.PageHandlers.OpportunityRecordPageHandler.ConfigureFormHandler() at Microsoft.Crm.Application.Components.Utility.GenericEventProcessor.RaiseEvent(String eventName) at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Do you have any code that executes on the open event of the form? — Peter Majeed
We do have a plugin that uses CREATE and UPDATE for opportunity, disabled these steps in the plugin and the error is gone! Why would one of these 2 trigger by just opening the record? Would it be an exception from the plugin causing this? — user1231231412
@JonC I can't see any way either plugin would be fired unless there's some code executing on the open event of the form. The opportunity doesn't send any Create or Update messages when you just pull the data for the opportunity to the form. — Peter Majeed

jacobappleton jacobappleton · Accepted Answer · 2011-12-07T01:07:04

Yes, if you are getting this exception when the plugin is enabled and not when the plugin is disabled then your plugin is throwing an exception and this is being passed through to the error message you are seeing.

This will most likely occur because you are using a property in your dynamic entity which is not actually in the record you are running the plugin on (in this case an opportunity). Check for things like misspellings or unpublished customisations.

See this link for more information on how to prevent such an error: http://splatto.net/portfolio/blog/post/2010/07/30/0x80040265-The-given-key-was-not-present-in-the-dictionary.aspx

Another great way to test what is causing this exception is to run remote debugging on the plugin to see what throws the exception: http://msdn.microsoft.com/en-us/library/cc151088.aspx

CrmException: The given key was not present in the dictionary. when opening an existing opportunity

1 Answers