Error: cannot load crm when trying to view crm records for contact/accounts in outlook 2010
EDIT: I found out that this problem occurred because of the selected language by the user. Now i still have to find out how to solve this problem so that the user can keep his language.
Original question:
A customer of our company recent did the migration from CRM 4.0 to CRM 2011. First everything worked perfect but after a few days, one of the crm users could not see the records for accounts and contacts in his outlook client. A few days later, another user noticed the same error.
When they try to view the records for certain entities. No records are shown in de window. Only a message: "CRM cannot be loaded" (translated from dutch, i don't know the exact message in english). Other entity records are shown perfect.
They tried already reinstalling the outlook client en reconfigureing there organisation in outlook.
When i open their organistation in my outlook, everything works just fine.
They are using outlook 2010 and me too.
Any help would be very appreciated.
Thanks!
EDIT: When i login in outlook crm with his user, i have the same problem. So it's user specific problem. Both users have the system administrator role.
