Disable WooCommerce order email notification for orders with custom status

Question

I have searched the web and checked the WooCommerce docs for a solution to disable the "confirmation email" that is sent to the customer when they place an order in WooCoomerce.

I also want to disable the "new order" mail that goes to the admin.

But only if the order has a custom status "mystatus", which some orders are getting based on what the customers are ordering.

Tried adding it like this, but it did not work:

remove_action( 'woocommerce_order_status_mystatus_notification', array($email_class->emails['WC_Email_New_Order'], 'trigger' ) );?>

Any advice?

This is how I change the order status for specific orders:

add_action( 'woocommerce_thankyou','woocommerce_thankyou_change_order_status', 10, 1 );
function woocommerce_thankyou_change_order_status( $order_id ){
if( ! $order_id ) return;

$order = wc_get_order( $order_id );
$user_id = $order->get_user_id();

if( ($order->get_status() == 'processing'  || $order->get_status() == 'pending' || $order->get_status() == 'on-hold' ) && dokan_is_user_seller( $user_id ) && is_user_logged_in()) {
    $order->update_status( 'mystatus' );
  }
}

The default WooCommerce emails can be turned on/off or configured in WooCommerce >> Settings >> Emails. After this you can find out on SO how to sent WooCommerce emails manually. This would be the best approach I think. — Mr. Jo
Thanks, but I want to keep the default emails as they are, its only if the order has my custom order status I want do disable it (and cant see any options in the Settings -> Emails) — BTB
But this way is much simpler than the other way... Just disable the email you want to send only when your order has a specific status and send the mail programmatically. This is really no big deal... — Mr. Jo

7uc1f3r 7uc1f3r · Accepted Answer · 2021-07-02T06:10:39

No real need to make any changes to WooCommerce settings.

No email-notifications will be sent for a custom order status, unless you effectively provide this.

However, the default email-notifications are sent, because the woocommerce_thankyou hook is executed after the email-notifications have been sent.

So use the woocommerce_checkout_order_created hook (that is executed, before the e-mail notifications are sent) opposite woocommerce_thankyou to change the order status, and no emails will be sent anyway.

function action_woocommerce_checkout_order_created( $order ) {
    // Get user ID
    $user_id = $order->get_user_id();
    
    // Compare
    if ( ( $order->get_status() == 'processing'  || $order->get_status() == 'pending' || $order->get_status() == 'on-hold' ) && dokan_is_user_seller( $user_id ) && is_user_logged_in() ) {
        // Update status
        $order->update_status( 'mystatus' );
    }
}
add_action( 'woocommerce_checkout_order_created', 'action_woocommerce_checkout_order_created', 10, 1 );

Note: If you want to disable emails in any other case, you can use the woocommerce_email_recipient_{$email_id} filter composite hook and with the right email ID set, you have the option to disable email notifications.

For instance:

// Admin - new order email notification
// Customer - on hold
// Customer - processing
// Customer - pending
function filter_woocommerce_email_recipient( $recipient, $order, $email ) { 
    if ( ! $order || ! is_a( $order, 'WC_Order' ) ) return $recipient;
    
    // Has order status
    if ( $order->has_status( 'your-order-status' ) ) {
        $recipient = '';
    }

    return $recipient;
}
add_filter( 'woocommerce_email_recipient_new_order', 'filter_woocommerce_email_recipient', 10, 3 );
add_filter( 'woocommerce_email_recipient_customer_on_hold_order', 'filter_woocommerce_email_recipient', 10, 3 );
add_filter( 'woocommerce_email_recipient_customer_processing_order', 'filter_woocommerce_email_recipient', 10, 3 );
add_filter( 'woocommerce_email_recipient_customer_pending_order', 'filter_woocommerce_email_recipient', 10, 3 );

Disable WooCommerce order email notification for orders with custom status

2 Answers