13
votes

I'm trying to do a password reset. I'm following the instructions here. I've tried shutting down the two services (TeamCity Build Agent Service and TeamCity Web Server) or some combination of the two, but I keep getting "User with specified username does not exist".

Is there something else I need to stop or shutdown?

4

4 Answers

11
votes

Shut down TeamCity via the command in its bin directory:

D:\TeamCity\bin\shutdown.bat
6
votes

I don't think this is an issue on the TeamCity side, it's more likely that the error message is correct - the username doesn't exist. The steps you're following look fine, have you double / triple / quadruple checked the username is spot on? Maybe also check whether you can change the password for other user names and see if it's an isolated problem or not.

4
votes

I can't reply to suamere's comment but just like the shutdown script there is a startup script in the bin folder, e.g.

D:\TeamCity\bin\startup.bat

1
votes

in the Teamcity/bin directory run the following

./teamcity-server.sh stop