Twilio - connect two active calls, via API, without using conference or enqueue

1
votes

I have two active calls:

  1. Incoming, interacting in an IVR app
  2. Outgoing, interacting in an IVR app

I want to be able to tell the api to connect the two of them.

Option A - I can do it with a conference room, but then I'm paying extra fees for the room when I only need 2 participants.

Option B - I can do it by enqueueing call #1, then having call #2 dial the queue. But this seem impercise, and there is some extra complication when dealing with the queue.

Is there an Option C where I can call the API and direct it to connect the two calls?

1
expresstwiliotwilio-apitwilio-twiml
Also, think of conference as a network media resource, as documented here - twilio.com/docs/taskrouter/contact-center-blueprint/…. It allows for additional call control which is what you are attempting. – Alan

1 Answers

1
votes

Twilio developer evangelist here.

As far as I know, those are the only two options for connecting two live calls. If you really want to avoid the conference call, then option B is your best bet.