Receiving payments from in-app purchases from Google

Question

I sell in-app products in my app.

Has been 15 days that I received a message in the play console: Your last payment for $128.79 was issued on Feb. 10.

However I received nothing in my bank account until now.

The Google do not provide support for this matter. When I seek for help, I never find a form to contact them.

I feel frustrated, its like I was robbed, since the amount was already subtracted from the payment configuration section of the play console. And there is no way I can reach the Google to complain about the problem.

I use the same bank account configuration to receive payments from Admobs and never had any problem.

Could anybody shed a light on this for me? Has anybody faced this situation? What was the longest time you had to wait to receive your payment? Is there any channel I can reach the Google about this matter?

Answer 1

I finally succeeded in contacting Google.

The money was mistakenly escheated to the state of Delaware as if it was abandoned. However, the money was related to payments from 2020!

The worst thing is that Google didn't even care to warn me, I had to struggle to find a form for support, and they told me I had to go to Delaware's website and claim the money by myself.

Well, they apologized. And I have to wait at least three more months to get the money.

If anybody goes through this frustrating experience, be advised of what Google is capable of.