Stripe: no webhook event when subscription updated

Question

My goal

When a customer want to downgrade to a cheaper subscription, let he/she use current subscription until the end of current billing period, then switch to cheaper subscription automatically. Also I need to be notified about the change so that I can run some internal logic.

What I have tried

I have used subscription schedule to schedule for price change of a subscription at the end of its current period. Using Stripe dashboard I can see that the price has been successfully changed with correct timing, but:

There was no webhook event. I am expecting customer.subscription.updated event, and also tried to listen to subscription_schedule.updated event without success.
The customer was not charged for the new price, even after waiting for a few hours.

Bellow are detailed steps:

Customer subscripts to a daily price.
Customer want to change subscription to a cheaper price.
I create a subscription schedule from the subscription with:

stripe.subscriptionSchedules.create({ from_subscription: subId }).

I then update the schedule with:

stripe.subscriptionSchedules.update(schedule.id, {
  phases: [
    {
      start_date, // billing_cycle_anchor of current subscription
      items: [
        { price: currentPriceId, quantity: 1 }, // current plan to be used until period end
      ],
      iterations: 1, // 'iterations' is set to 1, this is important because we want current phase to end at the end of current period
    },
    {
      proration_behavior: 'none', // no proration when transition to this phase
      items: [
        { price: nextPriceId, quantity: 1 }, // new plan to be switched to after current period
      ],
      iterations: 1, // 'iterations' is set to 1 and 'end_behavior' need to be set to 'release'
    },
  ],
  end_behavior: 'release', // release this schedule after last phase, so that subscription will continue as normal
});

EDIT: This strange behavior is because our Stripe Account is blacklisted due to a problem with the credit card we are using. Resolve the credit card problem and everything is back to normal.

Paul Asjes Paul Asjes · Accepted Answer · 2021-02-18T07:13:12

You wouldn't get an updated event when moving to a new phase, since the subscription technically wasn't updated.

Instead you should listen for the invoice.created event. When a subscription schedule moves to a new phase it means its entering a new billing period, meaning an invoice is created.

Stripe: no webhook event when subscription updated

My goal

What I have tried

1 Answers