Add-ins missing in "New Outlook" for Outlook for Mac users

2
votes

I work on an add-in for Microsoft Outlook, and some of our Outlook for Mac users have recently reported that they are unable to view any add-ins in the ribbon if they have the "New Outlook" toggle turned on. The option "Get Add-ins" is accessible in a dropdown menu if they click the "..." option in the ribbon, but this "Get Add-ins" option is disabled. Both the main inbox window and separate read/compose windows are affected.

I was able to replicate the issue in Outlook for Mac version 16.45 (21011103).

Is this expected behavior? If not, is there a way to get add-ins to show in the ribbon again?

Thank you.

1
office-jsoutlook-addinoutlook-web-addinsoutlook-for-mac
In the new Mac Outlook UI, add-ins appear in the overflow menu (appears on clicking ‘…’ button) on all surfaces along with a feature to pin the Add-in using Customise Toolbar option. On the Main Window, please ensure at least one mail item is selected in reading Pane for Add-ins to appear. On all other windows, Add-ins should appear in the overflow Menu. Please verify the same. - Outlook Add-ins Team - MSFT
If Add-ins do not appear in the overflow menu, please follow the mentioned steps 1.Launch Outlook (start a new session) 2.Wait 30 secs - 1 min 3.Help -> Collect Diagnostics.This will generate an Incident ID. Note the same and share it with [email protected]. If possible do share screenshots of the overflow menu. - Outlook Add-ins Team - MSFT
Thanks for your help. I was able to get add-ins to show in the main window and pop-out read window by restarting Outlook for Mac today, but I still can't see any add-ins or the "..." button to open the overflow window from the pop-out compose window. I've sent an email with the diagnostics ID and a screenshot of the issue to the email address you've provided. - Steve M
This is expected behavior. Currently, Add-ins are not supported on the pop-out compose window yet. We have documented the unsupported features in New Mac Outlook here docs.microsoft.com/en-us/office/dev/add-ins/outlook/… - Outlook Add-ins Team - MSFT
Ok, thanks for the information. - Steve M

1 Answers

0
votes

I had the same issue. My solution to get back the add-ins were the following.

  • Go to [Outlook Preferences / Privacy]
  • Mark [Enable optional connected experiences]
  • Restart Outlook

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Hope this helps.