Trigger for status update to send a patch method in Azure DevOps

Question

Have been working on the integration between Azure DevOps Services and ServiceNow. Our goal is to send Change Requests from ServiceNow to Azure DevOps, where they would become Features or User Stories. Whenever there is some update on Azure DevOps, that update should be sent to ServiceNow, and vice versa. The idea is to work with REST API.

From our investigation, we have found that it is possible to send updates to other applications through Web Hooks. We are still not sure if this will suite our needs and if we are able to work with this. The problem is that the webhooks only support the HTTP method POST while Service Now requests PATCH to update on it’s side. Is this correct is there any way of creating webhooks with PATCH method?

Other way that we can integrate is to create some software that will send response needed. However, we cannot seem to find a way to automate this response. As I understood, it will generate response only when the script run, not when work item is updated. Is there any way to trigger the sending of a json file with all information within the work item whenever the work item state is updated?

Hugh Lin Hugh Lin · Accepted Answer · 2021-01-20T13:07:11

As a workaround, you can try to create a custom service hook. Here is the document you can refer to .

Marketplace provides an extension(Azure DevOps Service Hooks DSL) . This extension framework is designed to ease the development of your own REST Web Hook web site to do this type of integration. It does this by providing a MVC WebAPI endpoint and a collection of helper methods, implemented as an extensible Domain Specific Language (DSL), for common processing steps and API operations such as calling back to the TFS/VSTS server that called the endpoint or accessing SMTP services.

Trigger for status update to send a patch method in Azure DevOps

2 Answers