Can't I send a "docx" document through DocusSign e-signature API?

0
votes

When I send a docx file, I'm receiving an error message that says:

{"errorCode":"UNABLE_TO_LOAD_DOCUMENT","message":"Unable to load the document. Unable to load Document(1;Fluig - Novos Processos.docx). Error: PDF header signature not found."}

I'm using JSON simple request.

These are the document params I'm sending to DocuSign:

params : { "status":"created", "emailSubject":String(emailSubject), "documents":[ { "documentBase64": String(base64), "documentId":"1", "fileExtension": String(fileExtension), "name":String(fileName) } ] }

1
docusignapi
What does your FileExtension parameter parse out to be? If it's not docx that's likely the problem. To confirm, you might use API logging to capture what it looks like from the DocuSign side. – Drew

1 Answers

0
votes

As Drew says in his comment, the key is to set the fileExtension attribute to docx (not to .docx)

Use API Logging to see exactly what your app is sending to DocuSign.

If this doesn't solve your problem, then update (edit) your question to add the output from the API logging.