Error: Unable to retrieve custom url info from APIM Admin API - WSO2 API Manager Analytics

Question

I am trying to configure WSO2 API Manager Analytics. I tried the Quick Setup locally (it works) and am now attempting the Standard Setup with API Manager in a VM and API Manager Analytics in a separate VM.

But when I access /analytics-dashboard, I get a blank dark screen with the following error:

The returned error is :

Error: Unable to retrieve custom url info from APIM Admin API

Any pointers on what could have been misconfigured?

Answer 1

Please try the following:

1. Open the <API-M_ANALYTICS_HOME>/conf/dashboard/deployment.yaml file.

2. Under properties section of auth.configs add the following property with the value set to APIM url

   adminServiceBaseUrl: https://localhost:9443

Answer 2

Figured out your issue. Simply

• You are using different versions of
• WSO2 API Manager (E.g: wso2am-3.2.0)
• WSO2 APIM Analytics Dashboard and Worker (E.g: wso2am-analytics-3.1.0)

In order to verify if above is the issue you have,

1. Goto deployment.toml of wso2am-analytics: dashboard profile (E.g: /home/wso2carbon/wso2am-analytics-3.1.0/conf/dashboard/deployment.yaml)

2. Change following param values of each key value pair of auth.configs:

   publisherUrl: https://mgt-apim:9443
   devPortalUrl: https://mgt-apim:9443
   

3. You should get an error similar to bewlow,

Exception occurred :No subject alternative DNS name matching mgt-apim found. executing GET https://mgt-apim:9443/api/am/admin/v0.16/custom-urls/carbon.super

Reason for above error is mismatching versions of API Manager and API Manager analytics.

Note: If further help is needed please refer to this sample config, sample_wso2_apim_analytics_dashboard.yaml