How to forward call to different number if first connect call to number is busy or not responding in Twilio Studio

Question

In Twilio Studio, I have a flow which connects call to non-twilio number in the end. This number can be busy as I am forwarding all incoming requests to this number.

If this currently forwarded number is busy or operator does not respond then I want to connect that call to a different number.

How can we do this in Twilio Studio?

Thanks!

Answer 1

You can refer to this blog and in particular, DialCallStatus, to determine call disposition. Based on the value after the Connect Call To Widget, you can decide the next steps (if the call connected or it was busy or no-answer.

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