I am trying to put together analytics on Microsoft teams calls. I would like to get hold times, number of transfers, call time, etc. I came across this call https://graph.microsoft.com/beta/communications/callRecords and it gives me a list of calls with call times, but I can't find a way to get hold times, what line it came in on, etc. Greatly appreciate any pointers.
1 Answers
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First of all, this end point https://graph.microsoft.com/beta/communications/callRecords only allows you to query a single call record using its ID, it does not support querying a list of call records for the whole tenant or for a specific user.
The only way currently to find this ID to query the call record is by setting up a web hook to receive change notifications. Refer to the following documentation for more info on change notifications.
To directly address your question, i am not one hundred percent sure but i believe the information you're looking for could be found inside the list of sessions and segments inside a call record.
