Route53 DNS not Resolving when set up with Shopify Store

1
votes

I have a domain registered with Route53 (AWS). I'm trying to connect it as my Custom Domain on a Shopify store.

I update the A record and the CNAME record with the following values.

  • @, A, 23.227.38.65
  • www, CNAME, shops.myshopify.com

Despite setting these records up and going through the domain verification settings in Shopify, I'm unable to get the DNS to properly resolve and direct traffic to my Shopify store. Instead, the browser always just says:

server IP address could not be found.

Is there something I'm missing on the AWS/Route53 side? It's in a Public Hosted Zone, so I don't believe I need to create any inbound VPC rules or security group configurations.

Any help would be greatly appreciated!

RESOLVED.

In the Name servers settings of the domain, I had to update them to the same NS records that Route53 had generated within the DNS settings. Once done everything started working after a few minutes.

1
amazon-web-servicesdnsshopifyamazon-route53custom-domain
If you perform a DIG lookup on your domain does it return these expected values? – Chris Williams
Hey Chris - no the DIG lookup doesn't return these values. ``` opcode QUERY rcode SERVFAIL ``` – Sebastian Scholl
Does the DIG lookup return your Route 53 nameservers? – Chris Williams
@ChrisWilliams this is the response I get for the NS record... ``` id 55621 opcode QUERY rcode SERVFAIL flags QR RD RA ;QUESTION www.<MYDOMAIN>.com. IN NS ;ANSWER ;AUTHORITY ;ADDITIONAL ``` – Sebastian Scholl
OK if you go to the public hosted zone and copy all 4 values of your NS record, then in your domains edit the name server options to be these 4 values. docs.aws.amazon.com/Route53/latest/DeveloperGuide/… – Chris Williams

1 Answers

1
votes

This was caused by the domain not having its matching name servers configured within Route 53.

The OP had migrated his domain to Route 53 and setup a public hosted zone in Route 53, however the connection between the 2 had not been made.

To resolve this take all the values from the NS record of the public hosted zone and add them to the Nameservers configuration in Route 53.

Take a look at the Adding or changing name servers and glue records for a domain page for further step on this action.