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Excuse my ignorance, but all of the documentation on the Twilio website shows how to handle inbound IVR calls (customer calls your number). I want to do the opposite: I want to initiate an outbound call (from my application to the customer), and have the user be able to interact with an IVR I have programmed in response.

Is there anyway to do this? I have spent a few hours pouring over the Twilio documentation but it doesn't seem like an outbound call with IVR functionality is possible.

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1 Answers

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The most direct and scalable way to implement an outbound IVR is using Twilio Studio. You will use the REST API Trigger path, as documented in the article below.

Trigger a Twilio Studio Flow Execution via the REST API