WooCommerce does not send Order Confirmation email to customer anymore

1
votes

I am facing a really strange issue in my WooCommerce shop. For a couple of days the "customer_processing_order" email is not sent to the customer anymore. Even when I trigger manually sending this email inside the order details, nothing happens.

In general email, sending works with SMTP data. When I set the status to "Completed" the email is sent. It is only the order confirmation which is not working.

The email is activated and I also checked error logs. I also installed the Preview Plugin for order emails. When I want to generate the preview, I am getting an error:

CRITICAL Uncaught Error: Call to a member function get_billing_first_name() on null in /usr/www/users/diabroq/diabrothers/wp-content/themes/flatsome-child/woocommerce/emails/customer-completed-order.php:28

I don't know if this is related ... normally it was working.

I also installed WP Email Logs Plugin. No emails are generated, so it is not an email delivery issue. The emails that are working have a successful log entry.

I hope somebody can help me ...

1
wordpresswoocommerce
You have an error in your theme on the line referenced. It's critical according to what your post says. Post your code from that... – Howard E
I have the same theme for another shop ... i compared the files ... and they are identical. So i dont think it is related to the Theme. And this error only happens for the email preview plugin. even for the "completed" email, it is not working there. – ForeverGolf
Please post the code from the file. – Howard E
Here is the code: nopaste.xyz/… – ForeverGolf
The error also happens when i am using the default woocommerce template: > 2020-02-19T10:58:15+00:00 CRITICAL Uncaught Error: Call to a member function get_billing_first_name() on null in /usr/www/users/diabroq/diabrothers/wp-content/plugins/woocommerce/templates/emails/customer-on-hold-order.php:26 – ForeverGolf

1 Answers

1
votes

I found the issue. It was related to this plugin: "Email Text Customizer for WooCommerce" After deactivating it was working again ... oh man!