I created a Shopify app and I want to test GDPR Webhooks. One of them (customer data request) is working fine, but 2 webhooks which are related to erasure, don't trigger after 4 days. What is the reason? Is there any different method for receiving erasure webhooks?
0
votes
Which framework you are using to develop the app? many frameworks blocks cross-domain requests. another thing you can do is please check webhook is set properly with a proper address by making API call with the GET method to /admin/webhooks.json endpoint
– Bhargav Kaklotara
@BhargavKaklotara I'm using Node.JS . My app is using other webhooks like order update and it's working fine, even one of GDPR mandatory webhooks is working fine.
– samurai_code
Hello @samurai_code, I am getting the same issue "Shop data erasure endpoint " is not fire when the user uninstalls my app. did you get solution ?
– Dako patel
1 Answers
0
votes
From the Shopify documentation:
customers/redact
When a store owner requests deletion of data on behalf of a customer, Shopify sends a payload on the customers/redact topic to the apps installed on that store. If the customer hasn't placed an order in the past six months, then Shopify sends the payload 10 days after their request. Otherwise, the the request will be withheld until 6 months have passed.
The quickest seems to be to test with a user that did not order anything.
shop/redact
48 hours after a store owner uninstalls your app, Shopify sends you a shop/redact webhook
Make sure you uninstall the app.
