Twilio Flex Webchat - ability for end user to terminate chat

1
votes

I am building an internal support tool with Twilio Flex. The first rollout will just handle chats from either the WebChat widget or SMS. For the WebChat widget, I can't find anything allowing the end user to terminate the chat. Is this possible?

1
twiliotwilio-flex

1 Answers

1
votes

Twilio developer evangelist here.

Using the Flex WebChat Actions framework you can make a call to RestartEngagement which will:

Remove the user from the chat channel and return them to a pre-engagement stage.

If you want the end user to control this you can create a plugin that includes an extra button in the UI that, when pressed, triggers this action and resets their state.

Let me know if that helps at all.