Payment issue in Authorize.Net - E00027 "Charge Credit card: Invalid response"

0
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Whenever we are doing the payment from the local machine with the API call payment is done even if there are decimal values like $123.09. But whenever we are trying to do the payment using the live code, however, there is an error when the value is $123.09. It accepts payments having whole value like $100.00 so what can be the issue?

I expect output transaction successful, but the actual output is

error E00027 "Charge Credit card: Invalid response"

1
authorize.net

1 Answers

0
votes

A quick Google search returns the following information for error code E00027:

CODE: E00027

EXPLANATION: The transaction was unsuccessful.

DESCRIPTION: An approval was not returned for the transaction.

INTEGRATION SUGGESTIONS: This error may occur for merchants on the HSBC or FDI Australia processors when setting validationMode to liveMode as these processors do not support authorization reversals. We recommend HSBC and FDI Australia merchants set validationMode to testMode instead.

OTHER SUGGESTIONS: For more information, check the errorCode field in the response.

A quick search also indicates you are using sample code provided by Authorize.Net as that is the only way to generate this exact error message.

So here is some troubleshooting steps you can take:

  • If you are using HSBC or FDI Australia processors make sure liveMode is set to testMode.
  • Make sure you are not accidentally using your developer account or have your account set to test mode.
  • Make sure you are not in test mode and triggering a specific testing response.
  • Make sure you are using the correct account credentials (api login and transaction key).
  • Make sure you are using TLS 1.2 (e.g. make sure you are not using TLS 1.0 or 1.1).
  • If testing using a live account make sure the credit card is valid.