To resolve this issue, remove the default value from the Record Type or picklist field (depending on where it is set).
Remove the default value: Record Type
Lightning Experience instructions:
- Select the Gear icon | Setup
- Click Object Manager
- Select the Object for the Record Type that contains the picklist
- Select Record Types
- Select Record Type that contains the picklist
- Click Edit for the picklist you wish to change
- In the 'Default' field, select --None--
- Click Save
Salesforce Classic instructions:
- Select Setup | Customize
- Select the Object containing the Picklist, then select Record Types
- Click the name of the Record Type that contains the picklist
- Click Edit for the picklist you wish to change
- In the 'Default' field, select --None--
- Click Save
Remove the default value: Picklist
Lightning Experience instructions:
- Select the Gear icon | Setup
- Click Object Manager
- Select the Object that contains the picklist
- Select Fields and Relationships
- Select the picklist field you wish to change
- Click Edit for the picklist value that is set as the Default
- Deselect the 'Default' checkbox. Note: Make this value the default for the master picklist.
- Click Save
Salesforce Classic instructions:
- Select Setup | Customize
- Select the Object containing the picklist, then select Fields
- Select the picklist field you wish to change
- Click Edit for the picklist value that is set as the Default
- Deselect the 'Default' checkbox. Note: Make this value the default for the master picklist.
- Click Save