order confirmation email not sent to customer for a downloadable product in magento

1
votes

When I am creating a downloadabale product and adding a link to it by uploading a file then on clicking "Add To cart" option the order confirmation email with the download link is not being sent to customer.

Will this email only sent be when payment has been made.

When I check this order from the list of orders from backend then it says "the order confirmation email was sent" but the item ordered section displays "video file (0/100)"

One point to note here is that from the magento admin I have selected the "order status to enable downloads" as "Pending". Then why isn't email being sent to customer.

Please help. Thanx in advance.

1
magentoproduct
Do other emails get sent properly from your system? Have you checked your error log? - Joe Mastey
Actually I am a newbie in magento and these are my first experience with trying to purchase a product. Do we have to do something special to enable products to be purchased like integrating paypal etc. - Aisha
@Joseph Mastey: any suggestions plz? - Aisha
On the order page you can click "Send Email" to resend the last message. Try it and see if there is any difference, if it's still not delivered then there is a problem with sending in general. - clockworkgeek

1 Answers

1
votes

Take a look at System->Configuration->Catalog->Catalog->Downloadable Product Options See what the "Order Item Status to enable Downloads" is set to. Should be Pending.