Exceptions in Code Activities Used in CRM Workflows

Question

I have a custom code activity that is being run as part of a background workflow on a large number of records that are entered into the Dynamics 365 CRM as part of an integration.

As I cannot control the quality of the data that is being pushed into the CRM, there are certain situations where I want to explicitly throw an exception so that the error message is displayed in the system job record screen.

What we've found is that after a certain number of these legitimate exceptions are thrown, all remaining workflows of this type are postponed with the error:

This operation has been postponed because it failed for more than 50 times in 30 minutes

Is there a setting where I can control this threshold or turn it off?

If not, what approach should I take when workflows will legitimately throw exceptions as part of their process?

Answer 1

This trap is for damage control (Async services load) to avoid any further damage from customization / implementation by another shared tenant in same scale group of CRM online.

You can reach out to MS support for better resolution. AFAIK you cannot override this behavior.

Name: AsyncOperationPostponed Hex: 80040328 Number: -2147220696
This operation has been postponed because it failed for more than {0} times in {1} minutes

Error code reference

Alternate choice: You can write in Plugin Trace logs using ITracingService without throwing exception.