Microsoft Outlook Add-In not available on Android (but showing on IOS)

Question

I have a published/certified MS Outlook Add-In on the Microsoft Store: https://appsource.microsoft.com/en-us/product/office/WA104381281?src=office&tab=Overview

It shows Product Supported: OfficeProductForAndroid and OfficeProductForIOS. However, the Add-In only appears on IOS devices (as well as Desktop, OWA, etc).

How can I get support to know why the Add-in does not appear on Android devices?

PS - it does work by adding our XML staging manifest directly. And other public store Add-Ins are working.

Answer 1

In mobile(iOS and Android) add-in need to be whitelisted to show on Add-in Management Screen if it is not installed manually or not installed at all. Whitelisting of Add-in is done by our team on request. I think franConnect has been whitelisted. Soon it will start coming on Addin Management Screen.