There was an error sending this message to your bot: HTTP status code InternalServerError in web chat bot framework azure portal

0
votes

I am trying to test the sample application listed in BOT builder for .NET - Getting Started

I have created web app luis bot using arm template in Azure. My website works fine but when I start to chat, it gives error message 'could not send..retry' in channel blade.

There was an error sending this message to your bot: HTTP status code InternalServerError:

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I have updated MSAppId and password in web.config file that also not working enter image description here

Anybody please suggest me if i need to add any steps

1
azurebotframework
Do you have app insights setup with your bot? One thing to try when you publish your bot from Visual Studio is to go to the publish settings and there should be an option to remove additional files at the destination. Try that and see if that fixes it. – kjr1995
When on the WebChat view, press [Ctrl Shift I] to open your browser console. Do you see any error details that might explain what's wrong with the bot? Does your bot work locally when you run it using the Emulator? Using the Emulator is a useful way to test your bot (and see errors) before deploying. If either of these give you further error details, edit your post with those and we'll try to help out. :) – Corina
Would you please install ngrok and tunnel your endpoint to localhost so you can debug what exception is your bot throwing? Let me know if you can do this or if you need further assistance – The Memebot
@kjr1995 i have created the bot using arm template with azure powershell and application insight also working fine – JACK
@Corina im working in operational level ,so i didn't have option to work with emulator ,i need to resolve this through azure portal with arm template please help me out how to acheive this – JACK

1 Answers

1
votes

I followed the document to download the sample and create the bot but when I run the program and ngrok in local environment and test in the webchat, it reported 500 Internal Server Errors.

I found the console information:

'Application with identifier 'cxxxx5' was not found in the directory 'botframework.com'. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.'

So I tried to manage the Azure AD application as a Multitenant app. And it worked.