Silent Install Fails, Resultcode = -8 [Now ResultCode 0 but not installed]

1
votes

I am trying to install a program silently (the program is old, has InstallShield v7.00). However, every time I run the command, it does nothing and the setup.log file states "ResultCode=-8".

That ResultCode indicates that an invalid path to the InstallShield Silent installation script file was specified (which I am assuming to be the response file I generated earlier, which is named setup.iss).

Setup.exe and setup.iss are both in the same folder. I tried specifying the exact path to both files, and not, as seen in the list of commands I have tried below:

"C:\Test\setup.exe" /s /f1"C:\Test\setup.iss"
setup.exe /s /f1 setup.iss (CMD directory is in C:\Test)
setup.exe /s (Thought it would just find the setup file automatically as they are in the same folder)

I am trying to install EPSON OPOS ADK, for which the installation manual states the exact commands I am using are correct.

There is no MSI file contained in the EXE file (or, if there is, I cannot extract it with WinRAR and I could not find it in ProgramData while the setup was running).

Does anyone know what I am doing wrong or what I can do?

EDIT: Below is the contents of my setup.iss file:

[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-DlgOrder]
Dlg1={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdWelcome-0
Count=7
Dlg2={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdLicense2-0
Dlg3={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdSetupType-0
Dlg4={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdStartCopy-0
Dlg5={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-AskOptions-0
Dlg6={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdFinish-0
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdWelcome-0]
Result=1
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdLicense2-0]
Result=1
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdSetupType-0]
szDir=C:\Program Files (x86)\OPOS\Epson2
Result=301
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdStartCopy-0]
Result=1
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-AskOptions-0]
Result=1
Sel-0=1
Sel-1=0
Sel-2=1
Sel-3=0
[Application]
Name=EPSON OPOS ADK
Version=031.000.01000
Company=SEIKO EPSON CORPORATION
Lang=0009
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdFinish-0]
Result=1
bOpt1=0
bOpt2=0

EDIT 2:

So I ran the recording for the .iss file again, but this time instead of just doing "setup -r", I did "setup -r f1"C:\"" instead. This should make no difference other than telling it where to save the recording. However, I got a different .iss file out of it. Here it is:

[InstallShield Silent]
Version=v7.00
File=Response File
[File Transfer]
OverwrittenReadOnly=NoToAll
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-DlgOrder]
Dlg0={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-Uninstall-0
Count=7
Dlg1={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdWelcome-0
Dlg2={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdLicense2-0
Dlg3={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdSetupType-0
Dlg4={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdStartCopy-0
Dlg5={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-AskOptions-0
Dlg6={0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdFinish-0
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-Uninstall-0]
Uninstall=0
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdWelcome-0]
Result=1
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdLicense2-0]
Result=1
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdSetupType-0]
szDir=C:\Program Files (x86)\OPOS\Epson2
Result=301
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdStartCopy-0]
Result=1
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-AskOptions-0]
Result=1
Sel-0=1
Sel-1=0
Sel-2=1
Sel-3=0
[Application]
Name=EPSON OPOS ADK
Version=031.000.01000
Company=SEIKO EPSON CORPORATION
Lang=0009
[{0EEDEE2B-7C9D-4584-B2B5-C28C93678BC1}-SdFinish-0]
Result=1
bOpt1=0
bOpt2=0

I was very happy when I saw it was different, and figured my issue would be solved. Well, not exactly.

Now, instead of getting ResultCode = -8, I am getting ResultCode = 0. A code of 0 indicates there was a successful installation. However, the program did NOT install. Nothing was touched. I noticed this before even looking at the code because it finished "installing" almost immediately after running the command, with no loading icons or anything.

So now, InstallShield is reporting that the program was successfully installed but it, in actuality, was not. I tried re-recording the .iss file numerous more times but I am just getting this same file now. The file is likely no longer the issue. However, I am at a loss for what the issue could be now.

1
command-lineinstallshieldsilent-installer
See comment in my answer below on what seems to be lacking in the header section of that setup.iss file. - Stein Åsmul
You might want to do a reboot of the machine in question, in case you have done a lot of experimenting with it. To "wipe the slate clean" if you like. Or as clean as possible. If the drivers are signed and you extract them from the setup, you could use DPInst.exe to install them yourself maybe? - Stein Åsmul
If all extraction tricks fail, you can try to launch the setup.exe and wait for all files to extract to the temp folder and get them from there. Described towards the top here. - Stein Åsmul
I just tried a reboot and unfortunately it is doing the same thing still. Got my hopes up, too, because it looked like it was "thinking" for a bit longer than usual. Ah well. As far as installing drivers, unfortunately that is not quite what I am trying to install. I'm unsure if drivers are a part of what is being installed, but the end result of this installation is actually a usable program. The program is used to operate cash drawers in our bank. Here is a screenshot: i.imgur.com/HfuHiQ9.png - GFC_
Do you have an application packaging team in the bank? (somtimes referred to as appliation repackaging). As described here, most bigger companies have such a team and their job is exactly to convert problematic installers to a format that can be deployed and managed remotely (silent install and uninstall). Something to check with management? - Stein Åsmul

1 Answers

0
votes

Setup.iss: I guess the real problem might be that there is an error in your setup.iss file. Can we see its content? Maybe the setup.iss you are using is for another Setup.exe entirely? Try re-generating a new one?

UPDATE: Maybe have a look here as well: Epson OPOS ADK for .NET drivers for Windows 7

That silent.iss response file seems to lack a header section when compared with this documentation: Performing Silent Installations and Uninstallations (PDF, section "InstallScript Installations" page 3 onwards).

Setup.exe Extract: Maybe also make sure that this is not an MSI setup after all:

And:

Sample Setup.exe Command Lines: For inspiration an ancient Itninja / AppDeploy PDF with sample Installshield setup.exe commands (I think the last few entries in the document were never finished, they just all say Setup.exe /uninst - so just ignore them). Did you try the /SMS parameter? I don't see how that would solve your particular problem, but you should know about the switch anyway.

Some Links:

Installshield 2018 Help File: