Unity ads not longer working on ios devices only

Question

I have a game on android and ios, both active on the playstore and appstore with no issues at all (ads work on both just fine). I was working on an update to them and the ads stopped working on ios devices only. There were no changes to the ad code at all. The only difference is that unity was updated to 2018.1.2f1. Ads are enabled in the services panel and test mode is also enabled. Any help would be greatly appreciated. Below is the code used.

void playStandardAd() {
    int randomNum = Random.Range(0, 99);
    if (!lowerAdChances) {
        if (randomNum % 2 == 0 && Advertisement.IsReady()) {
            Advertisement.Show();
        }
    } else {
        lowerAdChances = false;
    }
}

void ShowRewardedVideo() {
    ShowOptions options = new ShowOptions();
    options.resultCallback = HandleShowResult;

    Advertisement.Show("rewardedVideo", options);
}

I know that the server side of Unity Ads had an adjustment made recently, for the sake of GDPR compliance, and there's a possibility that the bug is on their end. (Particularly given Apple's heavy-handed walled-garden approach.) Has anyone else reported an issue like this? — Michael Macha
From what i have read in research, there have been issues but none seemed to be very recent. If it is an issue on the unity ads end, why would it work for the current version on the app store but not the updated version for testing? I have an email out to unity support as well. Curious what they say. Hoping to get it fixed before unity support replies though. — user3648673

user9891799 user9891799 · Accepted Answer · 2018-06-04T10:57:48

Same issue happened to me yesterday. New SDK didnt work at all. I tried even to create dummy app which had only 1 button to show ad - no luck. Contacted support today, received next response: "We are experienced some brief downtime yesterday, it should be up again within 2 hours. Can you try it out again? Thanks."

Unity ads not longer working on ios devices only

2 Answers