Sitecore 8.2 : EXM 3.3 update 1 not showing the email templates on creating Regular campaign

0
votes

We have recently upgraded EXM from 3.3 to 3.5 update 1 version. After upgrade, the email templates are not appearing on creating Regular campaign. We made sure that templates are assigned in content editor.

On clicking regular campaign, a window pop ups with no templates.

Have gone through the below link and changed the item name of the following:

Sitecore 8: EXM 3.1 Update 1 (3.1.1) not showing the email templates

  1. /Message Types/One Time Message item (item name Adhoc) to /Message
    Types/OneTime
  2. /Message Types/Subscription Message item (item name Periodical) to /Message Types/Subscription
  3. /Message Types/Triggered Message item (item name Trickle) to /Message Types/Triggered

No errors in log files.

Anyone faced similar kind of issue.

1
sitecoresitecore-exm

1 Answers

0
votes

The issue was fixed. We found that the item name "One Time" & "Triggered" should have got updated as "Regular" & "Automated" respectively as part of upgrade. This was not happened during upgrade.

After changing the name, it worked.

Path of the item;

  • /sitecore/content/New Manager Root/Message Types/Regular
  • /sitecore/content/New Manager Root/Message Types/Automated