How to debug the PayPal debug_id?

Question

We're using PayPal Vault Rest API for our payment features. It was working fine in sandbox, but it started giving us errors for a couple of weeks now. Error is manifesting in sandbox mode.

It's giving following error:

{
    "name": "INTERNAL_SERVICE_ERROR",
    "message": "An internal service error occurred.",
    "information_link": "https://developer.paypal.com/docs/api/payments/#errors",
    "debug_id": "############"
}

So my question is how we can use debug_id to find out the issue? Thanks in advance.

This is an ID you have to send to Paypal Merchant Support: paypal-techsupport.com/app/utils/login_form?p_next_page=ask Also, be sure to check your Paypal.log (or whatever you named it) for more info on a request. — Vael Victus

Dilyan Trayanov Dilyan Trayanov · Accepted Answer · 2019-05-14T14:34:03

From PayPal github issue tracker

Debug ID

You cannot use directly this id, you have to give it to the support.

On the other hand, if you log into your developer account, you should be able to see all requests made to a certain applications and/or email addresses.

Requests with errors are shown with the orange sign.

How to debug the PayPal debug_id?

1 Answers